Client feedback that's effective
An online client feedback solution, clientview (formerly TCF Centre) makes gathering, monitoring and analysing feedback from your clients easy. Simple and effective, clientview gives you the tools you need to deliver a well-crafted client feedback process and to use the results to promote your business.
Gather and manage feedback easily
Emailed, paper-based or web questionnaires make it easier to gather and review feedback from your clients. An intuitive questionnaire inbox and built in email alerting tells you immediately if a client is not satisfied so you can act quickly.
Benchmark and measure performance
Constantly measure the value of your service proposition with traffic-lighted scoring that you can compare against your benchmarks. Compare your performance to that of your peers with company and site-wide comparison data.
Comprehensive management information via a suite of reports allows you to drill into your client feedback data. Use it to evidence TCF, shape your ongoing services or assist with training and competency processes.
Realise the value of positive feedback
When a client gives you excellent feedback, promote your business with automated social media links to twitter and linkedin. With interactive graphics, clientview’s website plug-in allows you to deliver your client feedback stats directly to your website. Your feedback can help drive more business and referrals.