The next stage of our development builds on these foundations by helping AI understand how information relates to the client over time, so your team can ask useful questions of that history.

Moneyinfo already gives firms tools to capture more of the relationship through everyday work: secure messaging, documents, digital fact finds, electronic signatures, workflows and case management, alongside information from integrated back-office systems, platforms and portfolio management systems.

AI is already helping financial advice and wealth management firms record meetings, summarise documents and reduce administration. These are useful improvements. But we believe the biggest opportunity comes when AI can draw on a much fuller understanding of your clients.

Discover how connected data and AI can help wealth managers understand clients better, act earlier and evidence better outcomes.

The landscape has changed for good. As firms build more flexible service propositions around different client segments, confidence in the underlying data becomes increasingly important.

Change is necessary, but it’s hard, and few firms want the risk that usually comes with it. Especially when major transformation programmes can be expensive, disruptive and difficult to sustain.

A client will rarely judge a firm on how efficient their internal processes are. Instead, they will judge them on whether they feel understood, supported and looked after over time. For advisers, this is where I believe the bigger AI opportunity may sit.

50% of advisers have stopped serving some clients as a result of Consumer Duty, while 38% said it has made serving clients with lower investable assets harder, and 25% said it has made it much harder.

Data fragmentation usually develops over time as different technologies are implemented to address different requirements. The problem is that the data, communication, and servicing activity connected to one client journey often end up spread across them.

A firm migrates to a different back office system, launches a new platform, or invests in a new client app because the business case makes sense. But does it become part of how advisers and support teams actually work, and will they use it?

When firms struggle to stay in control, it’s rarely because they lack data. More often, the problem is that information is spread across too many systems to see clearly, quickly, or in the right context.

Business growth rarely fits neatly into how a firm already works. More often, it brings additional systems, added processes, and different ways of working across the same business that don’t always line up.