The shift to digital engagement: client onboarding
How do you make your clients feel when you’re bringing them into a feepaying environment? Many processes in financial technology are not up to scratch when it comes to meeting the digital demands of the modern client. One of these processes is the client onboarding experience. And we’re on a mission to change that.
On average, it takes 22 days to onboard a new client (Celent) and with rising compliance expectations, 24% of advisers say Consumer Duty regulations have increased the time spent on fact-finding (InvestmentTrends). Technology is meant to facilitate easier and quicker onboarding experiences, but these statistics show the opposite.
Even more concerning, over two-thirds of onboarding dropouts are due to poor digital experiences (Finextra). This shows how important convenience is to retain clients. A digital transformation in onboarding isn’t just convenient; it’s essential.
The opportunity to improve is unmistakable, but the question is, how? And, perhaps more importantly, how can wealth managers use these improvements to foster long-term client loyalty and profitability?
Tessa’s 722 nd demonstration: moneyinfo’s digital onboarding solution
In her demo, Tessa Lee showcased how moneyinfo transforms efficiency and productivity, making every touchpoint with clients effortlessly engaging. Instead of delivering a generic approach, wealth managers should create a personalised onboarding journey that reflects their unique personality and brand, while meeting client needs from day one. And with moneyinfo, they can do just that.
Tessa’s live demo highlighted moneyinfo’s standout features, from a customisable digital fact-find and KYC experience, to mobile accessibility for advisers. All aimed at making onboarding a smooth experience that matches the ever growing expectations of your 21 st century clients.
moneyinfo makes the whole onboarding process feel more straightforward - not tedious - with easy, digital data capture for clients via your own fully branded app. And as for paperwork? That’s replaced by encrypted document sharing and instant e-signatures, keeping everything moving quickly, without a sheet of paper in sight.
Our technology puts your client at the heart of your proposition. It boosts engagement and enhances loyalty with a digital experience that beautifully complements your brand and service. We give you everything you need to retain and grow your business, now and in the future.
As Tessa finished her talk claiming this was her “722nd demo,” and while it was a joke, it’s probably not far from the truth! With over 25 years of industry experience, Tessa knows the ins-and-outs of wealthtech and understands exactly what wealth managers need to improve their client onboarding experience. And we’ve built a business around that.
Want to see it all in action? Watch the full presentation for an exciting insight of what’s possible when cutting edge technology meets a 21 st century client experience.
We do more than just onboarding.
We transform your efficiency and productivity, making every touchpoint with your clients effortlessly efficient.
Ready to see moneyinfo in action? Book a discovery call today, and let’s unlock your peak performance.
Introducing the Client Experience Toolkit 2024
Tessa’s demo was part of the roadshow event for the Client Experience Toolkit 2024 Report, compiled by Wealth Mosaic.
This report shines a light on the trends and solutions influencing the successful delivery of client experience (CX) in wealth management. It features 11 showcases, which explore elevating CX and detailing the technologies which help you to do so.
Interested in reading more about the Client Experience Toolkit?
Discover more here.
