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Simplify onboarding and client reviews with digital fact find

The new release of moneyinfo's digital fact find enables advisers, IFAs and DFMs to simplify and automate onboarding and client review processes via a branded smartphone app.

divider 2 1200x70Available to advisers on their own branded app for tablet and mobile, as well as desktop, the new financial profile prepopulates with data fed in from platforms, providers, online accounts, land registry and even open banking to simplify the capture of a client’s assets and liabilities, and income and expenditure.

Tessa Lee, Managing Director of moneyinfo explains:

“Our new financial profile builder allows clients and advisers to collaborate on the fact find process and is integrated into secure messaging and workflow to further automate both onboarding new clients and, most importantly, reviews with existing clients.

Firms can create their own fact find templates, choosing which sections to include and how these are presented to the client. As the client updates their financial information, moneyinfo builds a picture for the client of their overall net worth. This system links with land registry, online pension and investment accounts and open banking so that information is automatically populated from online accounts avoiding the need for them to key in their properties, plans and expenditure.

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Via the adviser’s app, clients have access to a ‘living’ financial profile that is constantly updated and feeds directly into the process making client reviews a breeze.

Advice firms can request a fact find update from their clients via moneyinfo’s encrypted WhatsApp style secure messaging or as part of a customisable automated workflow. These guide the client through the onboarding or review process prompting them to update their information and, where applicable, to upload policy information or statements and review and approve documents and reports. Firms can remove paperwork, secure their communications and achieve significant time and cost savings."

Tessa concludes:

“We have developed our digital fact find in response to research and insight from our adviser focus groups. We know from our own usage stats that clients are nearly four times more likely to login via an app than on desktop or mobile browser. The automation of the fact find is a game-changing development, as we strive to take the heavy lifting away from advisers so they can concentrate on the all-important client relationship.

We have very much been a first mover in this area - and we continue to innovate and drive forward hybrid ways of working with clients, as well as focusing on improving client and adviser experience.

There’s much talk about hybrid advice but what moneyinfo really does is hybrid client engagement, allowing firms to embrace new ways of working with clients whilst maintaining the human element that all of us value so much. CRM is shifting out of the back office into the front office and client engagement solutions, like this, are now key to any wealth management or advice firm.”

About moneyinfo

moneyinfo delivers a fully branded digital communication service for advisers and investment managers including branded apps for Apple and Android. Its secure portal provides a holistic view of all of a client’s wealth in one place.

The platform also enables the sharing and signing of paperwork and supports automated workflows that can reduce the speed of onboarding, client reviews and rebalancing from days to minutes resulting in more security and efficiency.

moneyinfo supports over 160 of the UK's top wealth management businesses delivering robust technology to over 80,000 high net-worth clients.

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You can read the original article with Citywire here.

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